Refund Policy

1. Overview

This Refund Policy applies to both customers and riders when payments processed through the DDrive app are eligible for a refund. Refunds are typically processed and credited within 3–5 business days to the original payment method.

2. Eligibility

Refund eligibility is determined by the nature of the booking, cancellation timing, service conditions, and applicable fees. A refund request may be denied if:

• The booking was fully used or the ride was completed
• The request is submitted outside the allowed time window
• The issue is not covered under this policy

3. How to Request a Refund

To request a refund, contact our support team with your booking ID and relevant details. Approved refunds are processed to the original payment method.

4. Processing Time

In some cases, third-party payment processors or banks may delay crediting the funds beyond the standard 3–5 business day timeframe. DDrive is not responsible for such delays once the refund has been initiated on our end.

5. Contact Information